Why was one of my charges declined? Declines can happen for a variety of reasons. When we submit a charge to your customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information […]
Billing and Pricing
When you purchase one of our subscriptions/plans and confirm your will to do so by clicking on the START button on the bottom of the pricing page, you also agree to our terms. Please see screenshot below. As stated in the Kaywa Terms of Service, the QR MGMT is a month-to-month or year-to-year, pay-as-you-go service, […]
I need to change my payment details.
Do you need to add a new credit card to your QR MGMT account? Would you like to switch from monthly to annual payments? We are working on these functions but cannot yet offer them automatically. Let us know what you would like to change and we will change it manually for you. Don’t forget to […]
How can I cancel my subscription?
We’re sad to see you leave, but we hope you’ll visit Kaywa again the next time a QR Code project is on your agenda. Go to http://qrcode.kaywa.com and log in. Click on your username in the top right corner of the page and then on the “Account” link. In the “My Plan” table, click on […]
How do I access my receipt/invoice for a paid subscription?
Go to http://qrcode.kaywa.com, click on your username in the top right corner of the page, and then click on the “Account” link. You will see all of your account information with links for your receipts and upgrading your plan.
Where can I find my receipt, billing and account info?
Go to http://qrcode.kaywa.com and click on your username in the top right corner of the page, and then click on the “Account” link. You will see all of your account information with links for your receipts and upgrading your plan. Click here to read about how to get to the download links for your receipts.
How do I upgrade my account?
Upgrading is easy and possible at any time. Of course, you keep your existing codes. Go to http://qrcode.kaywa.com/static/pricing and click on the plan you would like to purchase. Once you choose to upgrade, we immediately stop your old subscription and deduct the amount that you paid for your old subscription from the price of the new plan. […]
I paid with PayPal, but I still don’t have access to my upgraded services. What’s going on?
There are two reasons your might not be able to access your paid services. Often, this happens when a user pays with an e-check. PayPal needs up to 5 days to verify e-checks and to give us the go-ahead. The second reason might be that your credit card does not have enough funds. Please connect another […]
What payment options do I have?
You can always choose between paying with a credit card or with PayPal. You also have the option to pay for the whole year (which comes with a discount) or on a monthly basis. See our pricing table for more information. If you are an ENTERPRISE client, we can provide further payment options.
What happens to my QR Codes if I cancel my subscription?
When you cancel our services, your codes will remain live and continue to point to the locations you chose. However, you will no longer have management access to your codes. This means that you won’t be able to redirect them, nor will you have access to scan statistics.